CUSTOMER CARE
At Coal Country Western Wear, we pride ourselves on providing excellent customer service. We are dedicated and always ready to help with any questions or concerns you may have. Whether you need assistance with sizing, have a question about a product, or want to know more about our store policies, we're here for you. You can reach us by phone at 304.732.1382 or send us an email at coalcountrywesternwear@gmail.com and we'll get back to you as soon as possible.
We love hearing from our customers! If you have any questions or comments, please don't hesitate to get in touch. You can send us an email at coalcountrywesternwear@gmail.com. We'll do our best to get back to you within 24 hours.
RETURNS
At Coal Country Western Wear, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please reach out to our customer service team for assistance. We're happy to help resolve any issues you may have.
FAQ
How do I return an item?
To initiate a return, please contact us at coalcountrywesternwear.com. We'll provide you with instructions on how to return your item.
What is your returns policy?
We accept returns within 30 days of purchase. Items must be in new, unworn condition. Refunds will be issued in the original form of payment.
How do I track my order?
Once your order has shipped, we'll send you a tracking number so you can keep an eye on your package's progress.
How do I track my order?
Upon shipment of your order, we will send you an email with the tracking information.
What are your delivery options?
We offer U.S. shipping or free local pickup.